Terms and Conditions
Please read these terms and conditions carefully as it governs the relationship between us and you and limits our liability to you when you purchase products from us. By accepting these terms and conditions you are forming a contract with us and agreeing to the terms and conditions that appear below. References to “you” and “your” are to you as an individual. References to “us”, “our” and “we” are to Precious Sparkle.
All prices on the website are in GBP (£) and include VAT at the current rate.
SALE OF PRODUCTS
Upon placing your order, you will receive an order confirmation by email. This confirmation is not an acceptance of the order nor is it a confirmation of our offer to sell. An order is deemed to be an offer by the customer to purchase items on our website and and is subject to acceptance by us. We may choose not to accept an order for any reason. Payment of any order is required before it is despatched. Once an order has been accepted by us, paid for by you and despatched the contract between us is deemed to be concluded.
Payment can be made by PayPal via its secure servers, by BACS, by card payment over the phone and by personal cheque. Cheques must clear before we will ship the good sold to you.
You must ensure that your personal details, including the address for delivery, are complete and accurate.
We reserve the right to alter or withdraw products given on this website at any time. We shall endeavour that all orders are met. We do not, however, guarantee the availability of any product at any time. You acknowledge that sometimes products may be withdrawn or discontinued. We shall make every effort to update the website at all times.
Delivery costs are clearly displayed before finalising your order. Delivery of the products shall take place at the delivery address entered on your order. For bead orders we use Royal Mail first class delivery UK orders up to £250 unless the customer chooses Special Delivery at cost, and Royal Mail Special Delivery next day for orders over £250 (UK customers) free of charge. UK postage is charged at £2.50 per order on orders under £30. Orders over £30 are sent free of charge.
European orders are charged at £6.00 per order for Airmail and at £10.00 cost for International Signed for post irrespective of the amount ordered. The latter will require a signature on receipt. These items are trackable.
There is additional cost for bulkier or heavier items. This is clearly displayed on the website at each item.
We aim to ship within 24 hours of receipt of your order. Where this is not possible due to volume of orders, all orders will be shipped within 72 hours of receipt of the order and payment.
PRICE AND PAYMENT
Unless otherwise agreed between you and us, the price for the products shall be the price advertised upon your login on the website as published on the date of the order. We are not a VAT registered business. Postage and packaging is added to your order at checkout. We reserve the right to change prices without notice.
In the event that any order is incorrect, the customer must notify us within 7 (seven) days after delivery. We abide by the Distance Selling Regulations (DSR). If we made a mistake or if the product is faulty or damaged, the product shall be returned to us at our cost (first class or first class recorded). Please obtain a free proof of posting from the Post Office and please ensure that the good are packaged adequately to protect against damage. We will send a replacement at our own cost.
If you wish to return an item for any other reason (unwanted, not as you thought, changed your mind), please put this in writing to us indicating, if possible, the invoice number. In this circumstance, the customer agrees to pay for the postage to return the goods to us as per the DSR. This cost shall not be refunded. When returning the items, please obtain a free proof of posting from the Post Office and please ensure that the good are packaged adequately to protect against damage. Please ensure correct postage is paid - we will not pay the fee to obtain a package returned without correct postage. If a refund is due, the refund or a credit note (coupon code redeemable on our website or in shop, only if the customer prefers this option) will be processed within 30 days to the cost of the goods being returned. Items returned must be in the same condition in which you received them.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
If you have received free shipping on an order totalling over £30 and return part of the order to us taking the total spend below £30 then we will deduct the cost of the actual postage from the amount refunded. The order will be treated as though you spent only the amount of the kept items (before returns) from the outset.
This policy does not affect your legal rights, for example, if goods are faulty or misdescribed.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
ABOUT THE BEADS
Please note that semi-precious gemstone beads are natural items and many of our stones have been hand cut. There can therefore be a great deal of variation in size, cut and clarity. We aim to provide the best beads on the market, but buyers should be aware that it is common for a couple of beads on a strand to be unusable for one reason or the other, such as a chip. Measurements are approximate and as accurate as can be, and there can be slight variation from batch to batch. Expect that 15" strands might sometimes be 14" or 16" and 15" is an average.
IMPORT TAXES AND DUTY
The buyer is liable for all duty, tax and other import charges as may arise on international purchases.
All images and content on this site are the copyright of Precious Sparkle and any reproduction without the written consent of the owner is a breach that may result in legal action.
GOVERNING LAW AND JURISDICTION
The agreement between you and us shall be governed by the law of Scotland and you and we shall both submit to the jurisdiction of the Scottish Courts.